We rekommend You to familiarize with the General terms and conditions for package travel, when your package travel lasts more than 24 hours. The terms and conditions for package travel have been agreed and updated by the Association of Finnish Travel Agents and the Finnish Consumer Ombudsman. Via the link below you can read the terms and conditions that are valid for new packages made on or after 1st of July 2018.

General terms and conditions of package travel

These terms and conditions have been agreed between the Association of Finnish Travel Agents and the Finnish Consumer Ombudsman. These terms and conditions apply to contracts concluded on or after 1July 2018.

In addition to the general terms and conditions of package travel can the tour operator have special terms and conditons on the travel. These can concern for example the right to change or cancel the travel and the costs collected for them. We will tell about the possible additional terms and conditions when we confirm the travel.

If there are any disgreements between the client and tour operator about the agreement of the package travel, and they can't be resolved with negotiations between the two parts, can the consumer take the issue to be solved by Kuluttajariitalautakunta. At first the consumer needs to be in touch with the "kuluttajaneuvonta" at the magistrate.